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THE ONE SALUTATION LLP
THE ONE SALUTATION LLP (“Company”, “we”, “us” or “our”) operates an online retail business through www.theonesalutation.com (“Website”).
The Company offers fashion and artificial/imitation jewellery, sarees and related fashion products to customers in India and, where available, to customers internationally.
THE ONE SALUTATION LLP conducts its business in accordance with applicable laws and regulations governing its business operations.
The Company endeavours to provide customers with accurate information relating to products, prices, availability, payment, shipping, returns, refunds and other material terms applicable to transactions.
Nothing contained on this Website is intended to exclude, restrict or override any mandatory requirement of applicable law.
The Company makes reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colours, materials and other information displayed on the Website are accurate.
Minor variations may occur because of photography, lighting, screen settings, manufacturing processes, hand-finishing or reasonable measurement tolerances.
Unless expressly stated otherwise in the relevant product description, products described as artificial, imitation, fashion or costume jewellery are not represented as solid gold, silver, platinum or other precious-metal jewellery or as containing natural precious stones.
Customers are responsible for reviewing the product description and specifications before placing an order.
Images displayed on the Website are provided for product representation purposes.
Actual colours may vary slightly depending upon photography, lighting, display devices and screen settings.
Such reasonable visual variation shall not by itself constitute a representation that the product is materially different from the product described on the Website.
Product prices and availability may change from time to time.
The Company may correct genuine typographical, technical, pricing, inventory or system errors.
Where an order has been affected by such an error, the Company shall take appropriate action in accordance with applicable law and its published policies.
Placing an order on the Website does not necessarily constitute final acceptance by the Company. The Company may verify and accept an order before processing it.
Subject to applicable law, the Company may cancel or refuse an order where there is:
Where payment has already been received for an order subsequently cancelled by the Company, the applicable refund shall be processed in accordance with the Company's Refund Policy and applicable law.
Customers must provide complete and accurate information when placing an order. This includes the customer's name, telephone number, email address, billing information and delivery address.
THE ONE SALUTATION LLP shall not be responsible for delivery problems resulting directly from incorrect or incomplete information supplied by the customer, subject to applicable law.
Customers shall not use the Website for fraudulent, unlawful, abusive or unauthorised purposes.
THE ONE SALUTATION LLP provides a 7-day return window, subject to the conditions contained in the Company's Cancellation, Return & Refund Policy.
A return request must ordinarily be raised within 7 calendar days from the date of delivery.
Products that have been:
may not qualify for return or exchange, subject to applicable law and the specific circumstances of the case. Nothing in this clause is intended to exclude any statutory consumer right or remedy that cannot legally be excluded.
Where a customer receives a product that is materially damaged, defective or different from the product ordered, the customer should notify the Company within the applicable period specified in the Return/Refund Policy.
The Company may request reasonable evidence including:
The Company will assess the complaint based on the available evidence and applicable law and shall provide the remedy applicable to the circumstances.
Artificial, imitation and fashion jewellery can be affected by perfume, cosmetics, sweat, moisture, water, chemicals, cleaning agents, environmental conditions, friction and improper storage.
Customers should follow the care instructions provided with the product.
Normal wear and tear, deterioration resulting from improper use, chemical exposure, water exposure, accidental damage or failure to follow care instructions may not qualify as a manufacturing defect, subject to applicable law.
Sarees and textile products may have reasonable variations in colour, texture, weave, embroidery, print, embellishment and finishing due to manufacturing processes, fabric characteristics, lighting and display conditions.
Minor variations that do not materially affect the product shall not automatically constitute a defect.
Customers should review the product description, fabric information, measurements and photographs before placing an order.
Delivery timelines displayed on the Website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances including courier delays, transportation disruptions, weather conditions, strikes, natural disasters, governmental restrictions, customs procedures and other circumstances beyond the Company's reasonable control.
The Company shall make reasonable efforts to assist customers in resolving delivery issues.
For orders shipped outside India, the customer acknowledges that the shipment may be subject to:
Unless expressly stated otherwise at checkout or in the applicable order terms, such charges shall be borne by the customer. The customer is responsible for ensuring that the ordered products may lawfully be imported into the destination country.
The Company shall not be responsible for delays, additional charges, refusal of entry, return-to-origin or seizure arising from destination-country customs or regulatory requirements, except to the extent required by applicable law.
Payments may be processed through third-party payment gateways, banks or other payment service providers.
The Company does not store sensitive payment credentials except to the extent lawfully permitted and technically required through its authorised service providers.
Customers should use only authorised payment methods provided through the Website.
The Company reserves the right to investigate suspected fraudulent orders, payment fraud, false claims, abusive return activity, misuse of promotional offers and other suspicious transactions.
Where appropriate and legally permissible, transaction records, order records, delivery records, customer communications and other relevant information may be shared with payment providers, banks, logistics providers, insurers, law-enforcement agencies or competent authorities for investigation or dispute resolution.
All original Website content, including photographs, graphics, product descriptions, logos, trademarks, designs, text, videos, artwork, layout and other material belonging to THE ONE SALUTATION LLP is protected by applicable intellectual-property laws.
No person may copy, reproduce, modify, distribute, commercially exploit or republish such material without appropriate permission, except where permitted by law.
The Website may use third-party providers for payment processing, logistics, hosting, technology, analytics, communications and other services.
The Company shall take reasonable steps to work with such providers but shall not be responsible for independent failures of third-party systems that are beyond the Company's reasonable control, subject to applicable law.
The Company endeavours to keep the Website available and operational but does not guarantee uninterrupted or error-free availability.
The Website may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents, hosting issues or circumstances beyond the Company's reasonable control.
Personal information collected from customers shall be processed in accordance with the Company's Privacy Policy and applicable data-protection laws.
The Company shall take reasonable measures for the security and lawful handling of customer information. The Privacy Policy forms part of the Company's Website policies.
Customers may contact the Company regarding complaints, questions or grievances through:
Grievance / Customer Support Email: info@theonesalutation.com
Telephone: +91 9311458629
Registered/Business Address:
THE ONE SALUTATION LLP
2297, Chawri Bazar,
Delhi – 110006, India
Complaints should include the customer's name, order number, contact details and a clear description of the issue. The Company shall endeavour to address complaints within the time period prescribed under applicable law and its applicable grievance procedure.
THE ONE SALUTATION LLP respects the lawful authority of courts, statutory bodies, regulators, consumer authorities, law-enforcement agencies, tax authorities and other competent governmental authorities.
Nothing in this Website or in any Company policy is intended to prevent or restrict a competent authority from exercising powers available under applicable law.
Where legally required, the Company shall cooperate with lawful investigations, notices, summons, orders and proceedings. At the same time, the Company reserves all rights, remedies, objections and legal protections available to it under applicable law.
The Company may maintain appropriate records relating to orders, invoices, payments, shipping, delivery, customer communications, complaints, returns, refunds and other transactions for legitimate business, accounting, legal, regulatory, fraud-prevention and dispute-resolution purposes, subject to applicable law.
Such records may be produced before competent authorities where legally required.
Users shall not:
The Company reserves the right to take appropriate action permitted by law against misuse.
The Company shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, governmental restrictions, strikes, transportation disruptions, courier disruptions, customs delays, telecommunications failures, internet failures or other force majeure circumstances.
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms shall exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable law.
These Website Terms and applicable Company policies shall be governed by the laws of India.
Subject to applicable statutory consumer rights and the jurisdiction of competent statutory authorities, disputes shall be dealt with by the competent courts having jurisdiction in accordance with applicable law.
Nothing in this clause shall prevent a customer from exercising a statutory right before a competent consumer or other authority where such right is available under law.
THE ONE SALUTATION LLP may update this Declaration and other Website policies from time to time to reflect changes in its business, technology, policies or applicable law.
The latest version shall be published on the Website with the applicable effective date.
If any provision of this Declaration is determined to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the extent required, and the remaining provisions shall continue to the extent permitted by law.
This Declaration is intended to provide transparency regarding the Company's business practices and legal/compliance approach.
It does not purport to waive, exclude or restrict any mandatory statutory right, obligation, remedy or jurisdiction applicable to the Company or its customers.
The Company reserves all rights and remedies available to it under applicable law.
THE ONE SALUTATION LLP
